Highly Trained Restoration Specialists

When it comes to choosing the right emergency restoration company, the employees matter. At every job our reputation is on the line. Our customers will walk away with a memory of our team, that's either a good memory, or a bad one. The difference between good experiences and bad experiences are the technicians. Were they professionals who knew what they were doing, or was their work sloppy and their word unreliable?

Again, team matters, culture matters.

At SERVPRO of La Mirada / South Whittier we are committed to maintaining a culture of excellence, in the way we handle ourselves and in the work we do. Our technicians come through three different pathways: we RAISE them, we TRAIN them, and we EMPLOY them.

Our technicians are trained and certified through the Institute of Inspection Cleaning and Restoration Certification, known commonly as the IICRC. We also pursue training through employee certification, initial franchise training, e-Learnings and continuing education courses. 

You can learn more about our team by visiting the about us and employee sections of our website.

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of La Mirada / South Whittier offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)